Call-in or on-site troubleshooting services.

We are only a phone call away. Most problems can be solved remotely, without even coming on site, but we offer full service, coming to your site whenever it is needed.

GSC has experience with both Mac and PC environments, servers, and most operating systems as well as extensive knowledge of printer, plotters, scanners, etc. Any software bugs, hiccups, errors, etc. we aim to resolve quickly. Whether it is server-based, one local desktop or an intermittent problem, we can be your first call.

Training

We can provide training at all levels of software and hardware. We can do one on one tutorials, or a small group session on almost any software – from AutoCAD to Eudora email.

Need new equipment?

We can help specify, purchase and install any equipment, as well as troubleshoot problems with existing hardware. Need to upgrade software? We can help put together various price quotes, to get you the best deal available for your office needs.

Planning?

Need to look at the long range IT solution? We can review the inventory of your current network and hardware, to determine what you should plan for in the next year, or longer. Budget options and staffing needs are included. We can help you to derive and maintain standards within your office, as to email, software, backup routines, etc. Select and specify memory, drives, software, and peripherals and install as needed.

Proactive maintenance visits and reports

We can provide a program for quarterly site visits to tune up all the office computers Whether it is cleaning up slowness problems, We can make sure it is running at is best efficiency.

IT assessment and report

We can survey network, computers and peripherals in your office, to create an IT assessment report on each computer’s memory, hard disk space, Operating system, software, manufacturer’s warrantee, etc. We may organize and maintain office documentation on software licenses, hardware, configurations, etc.

Remote network support

After an initial site visit, GSC is able to help manage your server and/or all your workstations thru a secure remote access channel, without requiring an office visit, to troubleshoot most problems quickly and easily.

Backup Services

GSC can advise and configure a network backup solution to suit your business needs. Whether it is a nightly or weekly backup tape schedule, or even off site storage, GSC can accommodate your procedures.

Network Security

If you need to install a secure firewall, or just keep away viruses, we have many tools to help solve network virus and spyware problems that could render your network down if not managed and removed quickly.

Remote access

If staff need to be able to work from home, we can help provide a VPN (Virtual Private Network) service, to allow them to SECURELY log in to the office and work off server based files, as if they were in the office that day.

Preventative maintenance is an important step in ensuring that your workstations continue to run smoothly. Daily use will eventually cause errors on your computers that can lead to an interruption of your work. There are several maintenance steps (detailed below) which we can run to help prevent these situations.

Please consider having the GSC team come on site or remotely to perform routine maintenance. We will work with you to determine the best date and time to do this as to cause the least interruption in your work. The maintenance we perform would include the following:

• Delete temp files, clear internet cache and remove unnecessary system files
• Use check disk and System File Checker to repair Windows and file system integrity
• Update and run full virus and malware scans to remove any malicious software
• Update hardware drivers and run Windows, Apple, Adobe and other software updates
• Run hardware diagnostics to check for failing hardware

Gould-Sherwood Consulting is happy to announce we now have in-house web design expertise.

If you need-

• Website new or redesign, creating or modifying existing sites
• Web site regular backups, off site
• Updates to plugins and features
• Help with web site analytics and traffic
• Help with ssl and secure certificates, shopping carts.

We have experience with WordPress, HTML, Squarespace, and more.

Please contact us for one-off, or long term projects, we’d love to help!

Gould-Sherwood Consulting is happy to offer ancillary services to our long-standing customers. Our staff include expertise in:

• Human Resources Operations, including Offers, onboarding/off boarding of staff, Benefit plan coordination and enrollment,
• Comprehensive Health & Retirement Benefit analysis for your small company;
• Quickbooks migration, reporting, and management
• Telephone – voip services and plans, Ring Central, Vonage, etc.
• Wireless phone plans and management
• Disposal of IT equipment, with or without data destruction.